I paid for Wi-Fi but I have no internet

Your payment is not lost. On the Wi-Fi sign-in page, choose "I already paid" and enter the M-Pesa code from your confirmation SMS. You are never charged twice.

What to do

1. Stay connected to the same Wi-Fi network.
2. Open any website; the sign-in page appears. If it does not, open http://example.com.
3. Choose "I already paid" and type the M-Pesa code (for example QJK1ABC2DE).
4. Using another phone? Open "Share my pass" on the first one and paste the pass on the second.
5. Still nothing? The money went to the business that runs this Wi-Fi, not to UNCHOR: ask them at the counter. They can see your payment in their app.

• If the sign-in page does not appear

Soma kwa Kiswahili